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Hospitality Consulting

Hospitality:
the strength of your offer.

Guest experience, hospitality team culture, service standards. Concrete, tailored projects for wineries, hotels and hospitality businesses.

Let's begin

Your reality is a waking dream.
Is your welcome equal to it?

We work on how hospitality is perceived, lived, told and remembered. Guest experience, storytelling and team culture turn your hall into a place people cannot help returning to.

A hospitality service moment: a dish presented at the table

Our consulting model

Guest-facing dining room with wine cellar in a hospitality space
01

Strategy & Positioning

How the hospitality offer is framed, organised and made perfect for guests.

  • Tailor-made Hospitality project for your business
  • Assessment of spaces and usability of hospitality areas
  • Layout and organisation of guest-facing environments
  • Online customer journey design
Private wine tasting and hospitality on Lake Garda
02

Guest Experience & Storytelling

How visits are told, packaged and delivered with hospitality best practice.

  • Storytelling built for every type of visit
  • New tour, tasting and guest packages, created or refreshed
  • Hospitality best-practice training
  • HORECA project design
Front-of-house staff assisting a guest at the desk
03

People & Hospitality Culture

How the team hosts, communicates and handles guests with competence.

  • Hospitality Language lessons for front and back office teams
  • Guest handling from A to Z, including the unexpected
  • Training in emotional intelligence, assertive communication and empathy for managers and staff
  • Public speaking, time management, events
Lake Garda shoreline near Sirmione in soft morning light
04

Growth, Relationships & Network

Partners, territory networks and care systems that support the offer.

  • Projects with Tour Operators and territory partners
  • Access to a hospitality network across Verona, Brescia, Bergamo and Lake Garda, Lake Como.
  • CRM and Customer Care training
  • Research and first-round selection of hospitality, marketing and promotion profiles
How we work

Tailored work

Listen

Business, guests, priorities.

Observe

the details

Design

A programme built around your reality

Train

Practical work with the team.

Refine

Elevate and consolidate good practices.

A carefully poured cocktail: craft and service detail in hospitality

Hotellerie Expertise

A specific focus within Hospitality Consulting.

Applied to hotels: front office, guest relations, guest handling, service standards, Hospitality Language, team training and the guest journey from first contact to follow-up.

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Claudia

Claudia Ferrarin

The experience behind the work.

Sixteen years in hospitality, twelve of them in wine.

Hospitality Specialist, Event Manager, and trainer: the same background behind every programme on this page.

Meet Claudia

Let's talk about the experience your business wants to create.

Let's start the conversation